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Effective Teamwork (Webinar)

Do you have a desire to lead system change and truly make a difference? 

The “EFFECTIVE TEAMWORK’’ webinar is an essential physician leaders tool.  It is approximately 45 minutes in length and is delivered on a web-based platform that is free to access.

 

Below are some highlights of the EFFECTIVE TEAMWORK webinar:

INTERDISCIPLINARY TEAMS

  • Interdisciplinary teams are needed to develop solutions to complex problems
  • Teams must be working together to manage the growing complexity of patients and the system 

PRIMARY CARE RESEARCH

  • Through the Alberta Primary Care Research Grant, we looked at the current state of how primary care teams are operating.  The majority of teams tend to ‘work alone, together’ – meaning they refer patients to each other or work in silos to serve the same panel of patients.
  • Working alone together or in silos prevents teams from being able to effectively support the complexity of the tasks that are required in primary healthcare. 

 

CORE TEAM ELEMENTS: THE 7 C’S OF EFFECTIVE TEAMWORK

 

CAPABILITY 

  • Right people
  • Right mix of knowledge, skills & attitudes

COOPERATION

  • Attitudes, beliefs & feelings that drive team behaviour
    • Psychological safety
    • Mutual trust
    • Collective efficacy 

COORDINATION 

  • Regular communication – huddles, debriefs, EMR messaging, etc.
  • Planning & self-correction 
  • ‘Back-up’ behaviour
  • Mutual monitoring

COMMUNICATION

  • Information exchange affecting a team’s attitudes, behaviours and cognitions 
    • Interpersonal skills
    • Psychological safety
    • (Communication influences cooperation & coordination)  

COGNITION

  • Shared understanding of roles and team goals
  • Mental model: ‘we’ provide care
  • Team norms 

COACHING

  • Team leaders:
    • Set the direction
    • Can be formal or informal, internal or external 
    • Provide guidance and modelling
    • Share the load – ‘distributed leadership’ 

CONDITIONS

  • Supportive atmosphere
  • Leadership sends ‘signals’ that teamwork matters 

 

RESOURCES