Dealing with Adverse Events, Complaints or a Privilege Challenge

Steps

1. Contact the Canadian Medical Protective Association

   Contact the CMPA — a great support and a critical first step when facing an adverse event with a patient and before responding to a notice of complaint or a challenge to your privileges:

   • T 1.800.267.6522 or visit the CMPA website

   Canadian physicians carry medical liability protection through the CMPA (and CMPA provides legal counsel across Canada). If necessary, the CMPA will refer you to appropriate legal counsel for further guidance.

2. Contact the Physician and Family Support Program (PFSP)

   PFSP provides confidential, emotional support and counseling for you and your family.

3. Record information about the incident

   • RECORD everything you can remember about the incident for your own future reference.
   • Protect and secure the medical file. Do not change or write anything on the file. Make a photocopy of the file.
   • It is best not to discuss the content of a suit, complaint or challenge with others. It is, however, good to share your feelings in general about this challenging experience with someone you trust.